Before your ride
Choose a safe pickup spot, confirm your vehicle and driver details when assigned, and keep your device available.
SAFETY CENTREBetter journeys
Better journeys
start with care.
Practical safety information for riders and driver-partners. Safety features require verified connectivity, device permissions and service readiness.
YOUR JOURNEY
Safety before, during and after a ride.
Simple habits help every trip go more smoothly.
During your ride
Follow an appropriate route, wear the required protective equipment and keep emergency contacts accessible.
After your ride
Check the final trip details and contact support if you need help with a concern or a disputed ride.
URGENT HELP
Call 112 (India) In an emergency, get help immediately.
For emergencies in India, contact 112 or other appropriate local emergency services. Do not depend only on the website or app to obtain urgent assistance.
112INDIA EMERGENCY RESPONSE
OUR APPROACH
Trust is built with better processes.
Driver document checks
Driver onboarding may require lawful checks of licence, vehicle registration, insurance and other required documents. Submission alone does not mean approval.
Ride information and updates
Booking and tracking features are being integrated into the NOW RIDES backend. Location access and communications depend on device and network permissions.
Respectful conduct
We expect riders and partners to respect each other, follow traffic and safety rules, and report inappropriate or unsafe conduct.
Privacy by design
Location and account information should be accessed only for legitimate service purposes. Read our privacy policy to understand intended data flows.
Have a safety concern?
Send a non-emergency inquiry through our contact page. Never send identity documents through the public form.